What happens if i miss my po ferry

How far in advance do I need to book? Do I receive confirmation of my booking? How many bookings can I make in one transaction? Can I track my bookings? What payment methods are available? The payment methods available are Credit or Debit card. How do I make a booking? How do I amend a booking? To amend a booking please contact us. How do I cancel a booking? To cancel a booking, please contact us. Are there lifting facilities available on my route? Can you provide electrical connections for refrigerated units plug-ins on-board your vessels?

Yes, all our routes offer plug-in facilities, except Larne-Cairnryan. Do you provide drivers with meals? Do you provide accommodation on board? Abnormal Loads What is an abnormal load? How do I book an abnormal load? The form is valid for Dover to Calais and Calais to Dover out of gauge shipments only.

Dangerous Goods What are dangerous goods? How do I make a booking for dangerous goods? Live Animals Can we ship livestock on your vessels? Submit Cancel. Thank You! Your session is expired. Please login again to continue.

Overnight accommodation. If your journey is delayed or cancelled and an overnight stay becomes necessary, the ferry or cruise operator must offer you accommodation free of charge, if possible. This can be on board the ship or ashore. Your ferry company is also allowed to look at other options, like allowing you to make your own separate plans to travel and reimburse your expenses.

But no overnight accommodation has to be offered or costs reimbursed if the delay is caused by weather conditions endangering the safe operation of the ship. If you believe the ferry company has not acted in accordance with the obligations detailed above, you should:. If the ferry company doesn't respond or you're unable to resolve your complaint, you can contact Abta, the Travel Association which is the official complaint handling body.

We explain your rights. If you are a person with a disability or if you have reduced mobility, you are requested to notify us at the time of booking or at least 48 hours prior to your departure if you require any assistance, have any special needs with respect to seating or accommodation or need to bring medical equipment on board.

Our vessels operating between Liverpool and Dublin are freight ships. These vessels do not have lifts to the passenger areas and therefore may not be suitable for passengers with limited mobility. Please phone our Contact Centre for further information. Failure to do so will result in embarkation being refused. Travel will not be permitted where women are more than 34 weeks pregnant. For the avoidance of doubt, note that for all routes, the stage of pregnancy previously stated refers to the stage reached at time of travel and not at time of booking.

A maternity certificate will not be accepted in its stead. You should be aware that we will not be able to supply any seasickness remedies.

If, in our opinion, you are suffering from any medical condition that may endanger the health or safety of any other persons on board then we reserve the right to refuse to allow you embark or require that you disembark. If you are travelling with a pet this must be declared at the time of booking and in advance of travel.

Arrangements for pets on board and check-in times vary by route and will be advised at the time of booking. Pets excluding guide dogs will not be allowed in the passenger areas of the ship. It is your responsibility to provide all necessary documents and make all arrangements, including where necessary quarantine, to satisfy all legal requirements.

Failure to do so will prevent your pet from being permitted to travel. All animals travelling on board must be fit and healthy prior to boarding. We do not transport any UK banned breeds of dogs on our vessels v. Maximum number of pets allowed per vehicle: a On our Dover-Calais route: 5 pets per vehicle.

Pets must remain in the vehicle during the crossing b On our Larne-Cairnryan route: 4 pets per vehicle. Pets must remain in the vehicle during the crossing c On our Hull-Rotterdam Europoort route: 5 pets per vehicle. Dogs, cats and ferrets must be kept in one of our onboard kennels during the crossing. Kennels are available in limited numbers and must be pre-booked.

All other animals must in remain in vehicle. We reserve the right to refuse boarding on any route without appropriate approvals or certifications being provided and we will not be liable for any loss or damage suffered for failure of any passenger to provide such approvals or certifications.

Reservations and other special arrangements must be made by phoning or emailing our contact centre. In some cases, the carriage of animals will require the payment of freight tariffs.

Access to your pet during the crossing is at the discretion of the ships' officers. This can be arranged by phoning our Contact Centre. Where Dog Areas are available, you agree to keep your dog under your responsibility, supervision and control at all times while on board.

Your dog must be kept on a lead when being escorted to and from Dog Areas and within all communal Dog Areas. You are responsible for cleaning any mess created by your dog within the Dog Areas. It is your responsibility to comply with the instructions provided within the cabins and to ensure that your dog does not disturb passengers in neighbouring cabins or communal areas. We will seek the co-operation from other passengers in not approaching your pet, but cannot guarantee such actions.

You may wish to consider, for the safety of your pet and other passengers, muzzling your pet. We do not accept any responsibility for any liability or damage caused by your pet while on board.

You understand that if an injury or incident occurs which was caused by your pet, you may be reported to the relevant authorities, and in some cases it could give rise to criminal or other legal liability. Accommodation, including Club Lounge access, can only be guaranteed when travelling on a pre-booked sailing.

Access to accommodation on an alternative sailing will be dependent on space being available and facilities being open. Where cabin accommodation is compulsory, you will be advised at the time of booking and this must be included in your booking. Where cabins are booked on overnight crossings, all passengers, including infants, will require a berth or cot.

Only babies less than 24 months old are allowed to sleep in a separate baby cot. Please bring your own travel cot. Note that cots will only fit in certain cabins. Some cabins feature bunks with upper and lower berths and may be unsuitable for passengers with limited mobility.

Please state your needs clearly at the time of booking. For passengers travelling on a Mini Cruise we cannot guarantee the same cabin for both legs of the journey. If a cabin is booked where the number of occupants is less than it is designed for, the full price will be charged. In special circumstances, we reserve the right to re-allocate under-occupied cabins. Cooking in cabins and use of domestic appliances such as irons is not permitted.

Smoking or vaping e-cigarette is not permitted within any passenger area within our ships. Outside designated smoking areas are provided. Neither smoking nor vaping is allowed in cabins or on the vehicle decks. No alcohol may be brought on board for consumption on your crossing. We reserve the right, at our discretion, to confiscate without compensation any alcohol believed to be for this purpose. Alcohol may only be consumed on board that has been purchased from the onboard bars or restaurants.

We reserve the right to confiscate any other alcohol being consumed on board including alcohol purchased from the on board shops , without compensation. You must pay attention to and comply with all regulations and notices relating to the safety and security of our ship, her crew and passengers, the terminal facilities and to immigration requirements and regulations. For these reasons, you must be prepared to allow on request a search of your person, vehicle or baggage by any authorised person and to answer any questions.

If you do not agree to any such request, or cannot verify the content of the baggage, you will not be allowed to travel; in that event, we will refund your money but we shall otherwise have no other liability to you.

You are expected at all times to conduct yourself in a manner, which respects the health, comfort and safety of all other persons on board. You are also expected to comply with any reasonable request made by a member of our staff. Under such circumstances we will not refund any money that you have paid for the relevant journey and shall have no liability to you as a result of the cancellation of your travel. Further information can be found in our Code of Conduct available at www.

We will accept vehicles powered by any fuel type, provided the vehicle has been designed, built and certified for road use by the principal manufacturer. You must lock your car and leave it in gear with the handbrake on. All car alarms must be switched off and disabled when parked on the vehicle deck. Cars powered by LPG should have tanks switched off when on vehicle decks. Do not carry fuel cans on board - full or empty. Motorcycles should be secured by their owners to their own satisfaction, using the materials provided by onboard staff.

You must switch off any coach heaters powered by diesel fuel or liquid petroleum gas when on vehicle decks. All cylinders must be adequately secured against movement of the ship with the supply shut off at the cylinders during the voyage. Leaking and inadequately secured or connected cylinders will be refused shipment.

Any gas cylinders to be carried must be declared at the time of booking. Partially full or empty cylinders will be treated as if they are full. A maximum of 6 cylinders of medical oxygen for personal use may be carried, provided a letter from the user's doctor is provided stating that they require medical oxygen. The carriage of dangerous substances such as, but not restricted to: butane, propane, helium, GPL, fuel, extinguisher, diving equipment, medical oxygen, aerosols, etc.

It is your responsibility to comply with these regulations and to not carry larger quantities than allowed. Access to the vehicle deck is forbidden during the crossing. It is therefore important that you take everything you need on the passenger decks with you - especially your car keys, boarding card and passports. On Short Sea routes, vehicle passengers are only allowed to take one item of hand luggage per person onto the passenger decks.

If you leave any of your property with us after your journey, we may sell it after a reasonable period of time. The children's play areas are closed on all over night crossings and in adverse weather.