Which computing help desk

When analysts are unable to provide instant answers, your query will be recorded and tracked in the Help Desk Online Management and Event Recording System HOMER , which you can access any time for updates regarding your query or problem. Details of the service that we provide to all members of the university community can be found in our service level commitment. Email: helpdesk uvic. Information, advice, and initial problem resolution is provided free of charge. For other services, visit the Computer Help Desk website for details.

The current Computer Help Desk hours and locations can be found on our locations and hours tool. For assistance with this service, please contact the Computer Help Desk :. Skip to global menu. Skip to primary navigation. Skip to secondary navigation.

If you're an undergraduate student you can chat to us online. You'll find us in Teams - just click Chat then search for infhelp. We're there from to , Monday to Friday.

If we can't answer your question right away, we'll ask you to create a support ticket using the Computing Support Form. If you need to speak to us face to face, the Support desk is in the Informatics Forum, room 2. It's open Monday—Friday. Phone Undergraduate and MSc students , please arrange a time for your visit, either by calling us or by filling in the support form.

You will need to sign in at reception and say that you have arranged to visit us. A face covering must be worn. Raising queries and escalation describes the recommended routes for raising, and escalating, queries about operational and policy matters concerning computing in the School of Informatics.

There are DICE linux and Windows machines available for general use on levels 2, 3 and 4 of the Informatics Forum, in the open areas adjacent to the spiral staircase. They can also be used by any visitor for whom a DICE account has been requested.